Megabus Complaints - Email Addresses

So if you hate Megabus stopping Hartford Service, besides contacting Megabus.com Customer Service, two people you may be able to contact are John Gunning or Jim Murphy of CoachUSA (owners of Megabus). They both sent me emails once, by accident I assume.

John.Gunning@coachusa.com
Jim.Murphy@coachusa.com

The emails are posted below. The Gunning one is kind of creepy. Sounds like sexual harrasment or something. Can anyone verify what it means? Comment below! (Also Megabus is emailing customers about the new "express" service to New York - I guess that was a big reason for the change. The image they sent is below.)

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Subject: Camping
From: John.Gunning@coachusa.com
Sent: Tue 5/26/09 1:58 PM
To: Pamela Gunning (cookiediva@verizon.net); 050809MegabusA@coachusa.com; "To:_almarowe"@verizon.net; cookiediva@verizon.net

Sweets,


Can you and I have the tent? lets do it!


Love

S

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Subject: New Email Address‏
From: Jim.Murphy@coachusa.com
Sent: Mon 5/18/09 2:48 PM
To:

Please note:

I now have a new email. Please forward all emails to the new address listed below:

JMurphy@graylinenewyork.com



James T. Murphy
Vice President/General Manager, Gray Line New York
Gray Line New York Sightseeing
777 8th Avenue, 3rd Floor
New York, NY 10036
NYC Telephone: 212-445-0848 Ext 105 Fax: 212-489-1089
Hoboken Telephone: 201-714-9400 ext 131 Fax 201-222-1146
email: JMurphy@graylinenewyork.com

MegaBus vs. Greyhound Prices

With Megabus to Hartford service ending..here is a Boston to Hartford Price Comparison...Megabus vs. Greyhound.

Web purchase on Greyhound is about 15%, which is about the same discount as a Student Advantage discount. The only advantage of a Student Advantage discount over web is that you can purchase at the counter, with the oh-so friendly Greyhound ticket agents.

The differences between Greyhound refundable and non refundable tickets are really really confusing so you might want to double check, but here is how I think it works. Tickets with Greyhound used to be open-ended, but now they should be used on the exact date and time on the ticket, but I think there is leeway that they just have to be used on the same day (not time). There is a 40% refund penalty - so I guess that make its basically worthless to even pay the refundable surcharge. Plus, I'm sure you'll have to wait 5 weeks to get some paper check from Greyhound.

Here are price comparisons as they stood on August 28th, 2009.

One Way
Megabus: $13-$15 (If you're lucky $1, or unlucky $18)
Ghound Web: $24 non-refundable / $28 refundable
Ghound Counter: $32 non-refundable / $ 38.50 refundable

Round Trip
Megabus: $26-$30
Ghound Web: $48 non-refundable / $56 refundable
Ghound Counter: $57 non-refundable / $65 refundable.

Megabus Ending Hartford Bus Service to Boston and New York

Megabus sent an email today to its Hartford customers to announce the ending of service to the city. This leaves Greyhound and GoToBus as the only real bus options to Hartford. Greyhound prices have recently gone down, but they will probalby return to rip-off prices soon. If you'd like to complain to Megabus - comment below or go to Megabus.com Customer Service. Let's bring Megabus Hartford Bus Service Back!!!!

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We regret to inform you that we will be discontinuing all service in and out of Hartford, CT on September 14th, 2009. Your fare has been refunded but please note that this can take up to five business days to appear on your account. In the unlikely event that you have not seen the funds returned to your account by then please do contact us at 908-282-7420. We're really s=not to be able to continue with this service and we thank all our customers who have travelled with us over the past 10 months

The Megabus Team

Megabus Boston Bus Stop Change - Back Bay

Megabus is moving it's operations from South Station to Back Bay Station - change is effective Wed. May 13th, 2009.

Go here on Megabus.com for more information. The map is on the bottom of that page.

Is Mega having trouble making a profit in Boston? What would spark the change in location. This can't be an ideal move to compete with Fung Wah, Lucky Star, Bolt, and Greyhound.

UPDATE: Megabus has removed the Back Bay Station advisory...but just go to any mapping program and search Back Bay Station in Boston, MA. The bus pickup/drop off is located in the "back" of the station, where the city buses go. If you're coming out of the subway at Back Bay Station, the Bus Stop will be behind you as you go up the escalators.

UPDATE 2: This is a popular landing page from Google on Hartford stop searches. Here is the map of the pickup spot in Hartford. Please note, Megabus Hartford service is stopping Sept. 14, 2009. Go to the Hartford Bus homepage for more details.


Hartford Megabus Stop and Pick-Up

Swine Flu Masks for Bus

Are you avoiding the bus? Will Swine Flu restrict your travel? Will swine flu healthcare be something you want? Will you buy car and car insurance to avoid swine flu? Will buying a car really save you from swine flu? Can you get swine flu insurance on top of your car insurance? Are you wondering why this whole post is all questions? Joe Biden has your answers. (FYI the end of this movie is sort of racist. I did not make it.)

2009 Best Bus to Hartford Award...

The award goes to...Megabus! Despite being dropped off on a curb - and sometimes waiting for late buses heading to Boston or New York, nothing beats Megabus' friendly workers and drivers. I feel like the Greyhound/Peter Pan bus drivers always want to beat me up, besides that Tony Delgado fellow.

Greyhound/Peter Pan recently reduced their "web fares" to $44/rt, but that's still more expensive than the usualy $30 you'd pay on Megabus. If Megabus can figure a way not to drop people off at a curb - at least a place with shelter, they should still be the best option from Hartford to Boston or New York for the upcoming year.

Anyway Megabus...here is your ABC award for Awesome Bus Conduct.